Privacy Policy

Effective Date: 1 September 2023

Chaloner is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

Information We Collect

We may collect the following types of personal information:

Contact Information: This may include your name, email address, postal address, and phone number.

Payment Information: When you make a purchase, we may collect payment information such as credit card details, billing address, and other relevant payment details.

Account Information: If you create an account on our website, we may collect information related to your account, including your username, password, and account preferences.

Order Information: We collect information about the products you purchase from us, including order history, product preferences, and shipping details.

Communication Data: We may collect information about your interactions with us, including emails, chats, and customer service inquiries.

Device Information: We automatically collect certain information about your device, such as your IP address, browser type, and operating system when you visit our website.

How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including order confirmation, shipping, and customer support.

Account Management: To manage your account and provide you with access to specific features and services.

Communication: To communicate with you about your orders, account updates, and promotional offers.

Marketing: To send you marketing communications, including newsletters and promotional materials, with your consent. You can opt-out of marketing communications at any time.

Analytics: To analyze website usage and improve our products and services.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and providing services to you. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.

Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to the processing of your data. To exercise these rights or inquire about your personal information, please contact us at +27 (0) 21 880 0130 or

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the effective date will be revised accordingly.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at +27 (0) 21 880 0130 or